Support
Equipment Help & Care
Simple setup tips, maintenance videos, and help with common issues. Choose your equipment below to get started.
Keep Your Equipment Ready for Your Next Workout
Simple cleaning and regular checks can help your equipment work smoothly and last longer. Choose your equipment below for easy care tips.
Suggested home-care routine
- Before each workout
- Check that your equipment is stable, adjustments are locked, and there are no loose or damaged parts.
- After each workout
- Wipe away sweat and leave contact surfaces dry.
- Weekly
- Remove dust, dirt, and debris from accessible surfaces and the surrounding floor.
- Monthly
- Take a closer look at wear points and accessible hardware. Follow your manual for tightening, adjustments, lubrication, and scheduled part replacement.
This routine doesn’t replace your manufacturer’s maintenance schedule.
Switch off and unplug powered equipment before cleaning. Apply approved cleaner to a cloth rather than spraying equipment directly. Keep liquids away from screens and electrical parts. Lubricant types and service intervals vary—follow your equipment’s instructions.
Where can I find help videos for my equipment?
We’re adding more helpful videos. In the meantime, tell us what you need help with below.
Still need help?
Tell us what equipment you have and what’s going on. Whether you purchased from us or somewhere else, we’ll help you figure out the next step.
Warranty coverage varies by product and purchase. Please review the paperwork provided with your equipment or contact Island Pearl Fitness if you are unsure what coverage was included.