Policies
Warranty Information
Eligible equipment from Island Pearl Fitness is covered by a protection plan through Consumer Priority Service (CPS), either included with your purchase or added at checkout. Coverage details are listed in the CPS plan terms included with your purchase.
Your first 90 days: contact us directly
For the first 90 days after purchase, Island Pearl Fitness handles covered repairs directly. If something isn’t working right, contact us with your receipt number, model, and serial number, and we’ll take care of it.
Registering your purchase
If your purchase included a protection plan, register your purchase so we can process your plan information. We review each registration and email you once your plan has been processed.
After 90 days: filing a claim with CPS
After your first 90 days, covered claims are handled directly by CPS for the rest of your plan term. Your first 90 days count toward your total plan term. For example, a 3-year plan runs 3 years from your purchase date, with the first 90 days handled by us. You can file a claim anytime at www.cpscentral.com. Have your plan paperwork, proof of purchase, and your equipment’s model and serial number ready.
Questions about your coverage
If you’re unsure what coverage was included with your purchase or need help finding your plan information, contact us with your receipt number, model, and serial number.