Privacy Policy

We collect information you provide directly when you use our website forms, including:

• Contact details such as your name, email address, and phone number
• Purchase registration details such as your receipt number, purchase date, equipment model, and serial number
• Warranty or protection plan information related to your purchase
• Messages and inquiry details you send us
• Your preferences for inventory alerts and communications, including your SMS consent choices

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, pages visited, and referring website, through cookies and similar technologies.

We use your information to:

• Respond to your questions and requests
• Process and verify purchase registrations and protection plan information
• Provide service on covered equipment
• Schedule pickups, deliveries, and service
• Send inventory alerts you've requested
• Send transactional and, with your consent, marketing messages by SMS and email
• Operate, maintain, and improve our website and services
• Comply with legal obligations and protect our rights

If you opt in to receive text messages from Island Pearl Fitness, we will use your mobile number to send the types of messages you consented to. Transactional messages may include purchase confirmations, pickup and delivery scheduling, purchase registration and warranty or protection plan updates, service notifications, and follow-up messages related to your inquiry. Marketing messages, if you separately consent, may include new inventory alerts, special offers, promotions, announcements, and updates.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Consent to receive text messages is optional and is not a condition of purchase.
• Message frequency varies. Message and data rates may apply.
• You can opt out at any time by replying STOP. Reply HELP for help, or contact us at islandprlfitness@gmail.com or (916) 439-8291.

We do not sell or rent your personal information. We share information only as needed to run our business, including with:

• Service providers who help us operate, such as our customer relationship management and messaging platform, website hosting, email, and online store providers. These providers may use your information only to perform services for us.
• Consumer Priority Service (CPS), our third-party protection plan provider, when a plan is included with or purchased with your equipment. We share the information needed to activate and administer your plan, such as your name, contact details, purchase date, and equipment model and serial number. CPS's handling of your information is governed by its own privacy policy.
• Authorities or other parties when required by law, or to protect our rights, property, or safety.

Our website may use cookies and similar technologies to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work as intended. Our website does not currently respond to “Do Not Track” browser signals.

We keep your information only as long as needed for the purposes described in this policy, including to support protection plan service and claims, and to meet legal, tax, and accounting requirements.

You may:

• Opt out of text messages at any time by replying STOP
• Unsubscribe from marketing emails using the link in any email
• Request access to, correction of, or deletion of your personal information by contacting us

California residents may have additional rights under California law, including the right to know what personal information we collect and how it is used and shared. To make a request, contact us using the information below. We will not discriminate against you for exercising your privacy rights.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We use reasonable measures to protect your information. However, no method of transmission or storage is completely secure.

Our website may link to other websites, such as Facebook Marketplace, our online store, or our protection plan provider. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.

Island Pearl Fitness (IslandPRL Fitness Incorporated)

Rocklin, California

Email: islandprlfitness@gmail.com

Phone: (916) 439-8291